Inadequate Water Production

1.     Check that the water generator has direct access to air flow and the vents are not obstructed by dust.

2.     Check that the water dispenser is not blocked.

Compressor Malfunction

1.     Check that the plug is fully inserted into the wall.

2.     Make sure that the surrounding temperature is between 5℃ and 43℃

3.     Check to see if the water tank is full. The compressor will not activate if the water tank is full

The machine is very loud when powered on

1.     Check that the machine is standing on a flat an even surface, and that all four legs are evenly supporting the machine

Water Leakage

1.     Make sure the machine is standing no less that 30°, and optimally perfectly horizontal on a flat and even surface

No water when the Cold Water button is pressed

1.     If the display shows an E3 error, please contact Customer Support

2.     If the Water Level Indicator Light is flashing red, please allow the machine time to produce water

No water when the Hot Water button is pressed

1.     If the display shows an E4 error, please contact Customer Support

2.     If the Hot Water Indicator Light is not flashing, please allow the machine time to produce water

The child lock does not unlock when it is pressed

1.     If the display shows an E7 error, please contact customer Support

The Purification Indicator light is off

1.     This usually happens when the internal water tank is full. The light will turn back on when the tank is empty

Cold water dispenses when the Hot Water button is pressed

1.     The temperature sensor of the hot water tank is damaged, please contact Customer Support